Hospitality Training
Professional Training of Excellence
Good training programmes start at the top. Your managers oversee the running of the hotel and so they need to be trained to the highest standards to ensure that everything else runs smoothly. For managers, one of the key training areas to focus on is communication. This will allow them to talk openly and honestly with other managers, staff and hotel guests and can encourage a positive culture.
Hotel Management
Hotel management diversified courses offer the learners a greater opportunity to equip themselves with the right kind of skills and knowledge of hotel management.
Front of House
Maximise The Potential For Front Of House Staff
The need for improving the effectiveness of staff training in a hotel is demonstrated most prominently in the front of house staff. As these staff members will be constantly interacting with guests, to ensure maximum customer satisfaction, give them thorough training on topics such as how to greet guests and check them in, correct procedures for answering the phones, their neatness and presentation and how to handle unhappy guests.
Sales & Marketing
Empower Your Hospitality Team with Effective Selling Skills. Drive revenue, increase your team’s sales performance by choosing our tailored sales course for the hospitality sector. Develop the confidence, knowledge and best practice communication techniques for selling more successfully.
Hotel Management
Front Office Operation Management
HR Management & Hotel Industry
HR activities in Training and Development
Importance of Quality Management
Essential Communication Methods in Hotel Industry
Fundamental of the Marketing Department in the Hotel Industry
Basics of HouseKeeping and Security in Hotel Management
Front Of House
Personal attributes that are required in a front of house role. Focusing on the key skills, attitudes, and qualities.
Exploring the importance of maintaining an orderly workstation for productivity.
Welcoming guests and checking them in, responding to special requests. The importance and function of the pre-arrival checklist. Along with how rooms are allocated and the various stages in the check-in process.
Focus on the check-out process and how you can ensure that guests leave the hotel with a positive impression of the hotel.
Understand professional, personal standards
Principles of Customer Service
Sales & Marketing
Advance communication techniques for selling
Learn how to Build Rapport with clients
Discover how to read Body Language and control your own
Influence your Customers Purchase
Adopt the Right Communication Style for Selling effectively
Maximise your sales performance